Privacy Policy – paytime Casino

1 Introduction

paytime ("paytime," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the paytime online casino platform at paytime.club (the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the Platform, and describes the rights available to you under applicable Philippine data protection law.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering an account or using the paytime Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you have any questions about this Privacy Policy or how paytime handles your personal data, please contact our Data Protection Officer at [email protected]. We are committed to addressing all privacy-related inquiries promptly and transparently.

2 Data We Collect

paytime collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include the following:

paytime does not collect personal data from third-party data brokers or social media platforms. All personal data we hold is provided directly by you or generated through your use of the Platform.

3 How We Use Your Data

paytime uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your consent.

• Account Management: To create, maintain, and manage your paytime player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• KYC and AML Compliance: To verify your identity and age (21+ as required under Philippine gaming regulations), conduct anti-money laundering checks, and comply with applicable regulatory obligations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to maintain accurate financial records.
• Game Provision: To provide access to paytime's full library of casino games, including slots, bingo, live dealer games, and specialty games, and to record game outcomes for dispute resolution purposes.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit settings, and provide responsible gaming support where appropriate.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance through our 24/7 Filipino support team.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including reporting obligations to the relevant gaming regulatory authority and law enforcement agencies.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the paytime Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about paytime — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, paytime processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and paytime — specifically, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC and AML obligations under the Anti-Money Laundering Act (AMLA), gaming regulatory requirements, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for paytime's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, paytime relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Disclosure

paytime does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your personal data may be shared with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by paytime to assist with the verification of player identity and age in compliance with regulatory requirements.
• Game Software Providers: Licensed game developers and providers whose games are available on the paytime Platform. These providers may receive anonymized or pseudonymized gaming data for the purpose of game performance monitoring and dispute resolution.
• Regulatory Authorities: The relevant Philippine gaming regulatory authority and other competent government agencies, where disclosure is required by law, court order, or regulatory direction.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation or prosecution of criminal activity, including money laundering or fraud.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by paytime, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of paytime's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom paytime shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6 Cookies & Tracking Technologies

paytime uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They help us recognize your browser, remember your preferences, and provide a more personalized experience.

7 Data Retention

paytime retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act and applicable tax regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming History: Retained for a minimum of three (3) years from the date of the relevant gaming session, for dispute resolution and regulatory compliance purposes.
• Customer Support Records: Retained for two (2) years from the date of the relevant interaction, unless a longer retention period is required in connection with an ongoing dispute or investigation.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, paytime will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.

8 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by paytime. paytime is committed to facilitating the exercise of these rights promptly and without undue burden:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed. This Privacy Policy fulfills paytime's obligation to inform you.
• Right of Access: You have the right to request a copy of the personal data paytime holds about you, along with information about how it is being processed. Requests will be fulfilled within fifteen (15) business days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data paytime holds about you. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to paytime's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to paytime's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that paytime has processed your personal data in violation of the Data Privacy Act.

9 Data Security

paytime takes the security of your personal data seriously and implements a comprehensive set of technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All personal data transmitted between your device and the paytime Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive data stored on paytime's servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to paytime personnel and authorized service providers who have a legitimate need to access it for the purposes described in this Privacy Policy. All personnel with access to personal data are subject to strict confidentiality obligations.
• Two-Factor Authentication: paytime offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: paytime's systems and security controls are subject to regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Incident Response: paytime maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, paytime will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.

While paytime takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device and network connection are secure when accessing the Platform.

10 Children's Privacy

The paytime Platform is strictly intended for adults aged 21 years and above, as required under applicable Philippine gaming regulations. paytime does not knowingly collect personal data from any person under the age of 21.

If paytime becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data from its systems and close the relevant account. Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use parental control software and to discuss responsible internet use with their children.

11 International Data Transfers

paytime's primary data processing operations are conducted within the Philippines. However, some of paytime's third-party service providers — including game software providers and cloud infrastructure providers — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, paytime ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Data Privacy Act. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms.

paytime will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

12 Updates to This Policy

paytime reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or paytime's data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way paytime processes your personal data — paytime will notify registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

paytime encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected. The current version of this Privacy Policy is always available at paytime.club/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or paytime's handling of your personal data, please contact our Data Protection Officer using the details below. We are committed to responding to all privacy-related inquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.

This Privacy Policy was last updated on January 1, 2026.